If you are a consumer resident in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from your subscription within 14 days of purchase, without giving a reason, under the EU Consumer Rights Directive 2011/83/EU and equivalent UK regulations (the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
This 14-day statutory right prevails over the 7-day money-back guarantee in Section 4.8 for EEA and UK consumers. To exercise it, email support@toolsforwriting.com from the address associated with your account, within 14 days of the initial transaction, including your name, order reference, and date of purchase. We will refund the fees paid using the same payment method as the original transaction, in line with applicable law.
We do not require you to waive your statutory withdrawal right at checkout. By completing checkout you confirm that the Pro Service may begin immediately so you can start using it right away. If you later withdraw within the 14-day statutory window, the law allows us to deduct a proportionate amount for the Service actually supplied before withdrawal; where you have made substantial use of the Service (for example, by performing more than 50 AI runs), we may apply that proportional deduction, but we will not seek to deny the withdrawal right itself.
Statutory rights vary in other jurisdictions. Where local mandatory law provides you with a broader or longer right than the one described in Sections 4.8 or 4.9, that local right applies and prevails.